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You asked, we listened and our new app is coming in Spring 2026.
Find everything you need here.



Great question, and a very important one! It’s VITAL that everyone who has a physical card applies for a digital account with the current app, there will be support In Store and we will give out clear communications on this.
For everyone who is already on the app – all you need to do is update the app and your points will follow you, just make sure you sign into the new app with the email address you’re currently using, create a new password and enter your one time activation code (which will be emailed to you when you create your password).
Please contact rewards@hathats.co.uk and we will investigate.
You won’t be able to sadly; the new app is digital first. This is why if you haven't got our current app, we strongly recommend you get it so your points can be transferred across. Please fill in this form and we can help you get digitised!
We do, however, want everyone to be able to access our Rewards system. If you are unable to access the app or don’t have a smart phone – please ask in store for an accessibility form.
Yes! If the app for whatever reason is not working (the marketing team will be doing some shouting!) but we can add your points for you – pop an email to rewards@hathats.co.uk with a picture of your receipt and the email address linked to your account.
Points are now valid for 1 year and will expire if they are not redeemed within this time. We know some may find this disappointing. We won’t bore you with it, but the finance team have been on our backs about how many points have been squirreled away between everyone which makes us liable for a lot of freebies!
Well, we’re sorry to see you go, but we can help with this! Just pop rewards@hathats.co.uk an email with your Rewards email address and that you want to close the account and the team will do the rest.
Our team is always ready to assist. Send us a message and we’ll get back to you as soon as possible.